FAQs
Where is the pharmacy located?
We are located in the Belmont City Medical Center complex
(Opposite Belmont Forum on Abernethy Road)
Our address is Unit 3, 321 Abernethy Road, Cloverdale WA 6105
We have ample parking within the complex and a bus-stop (public transport) is directly outside the pharmacy on Abernethy Road.
What are your opening hours?
Monday–Friday: 8:30am – 9:00pm
Saturday: 8:30am – 7:00pm
Sunday: 9:00am – 5:00pm
Public Holidays: We are open on most public holidays however hours may vary.
How can I contact the pharmacy?
Phone: 08-9277-2707
Email: info@belmontpharmacy.net.au
Address: Unit 3, 321 Abernethy Road, Cloverdale, WA 6105
Do you accept walk-ins?
Yes. Walk-ins are welcome for most services including vaccinations.
Some services may require bookings.
What suburbs does your pharmacy service?
Belmont City Community pharmacy is located in Cloverdale in the City of Belmont (opposite Belmont Forum on Abernethy Road) and services all the surrounding suburbs such as Cloverdale, Belmont, Redcliffe, Kewdale, Rivervale, Ascot, Burswood, Lathlain, Carlisle and Welshpool.
Since we are open late nights and 7 days a week, we often look after people from further afield as well.
What services does your pharmacy offer in the City of Belmont and surrounding suburbs?
At Belmont City Community Pharmacy, we proudly serve the Belmont and surrounding community with a wide range of health and pharmacy services, including:
- Prescription dispensing and repeat prescription management
- MedsChecks and chronic condition support
- Vaccinations and medication administration (e.g. flu, COVID-19, whooping cough, vitamin B12)
- Prescribing pharmacists on duty most weekdays and weekends (prescribing for UTIs and vaccinations)
- Over-the-counter (OTC) medicine advice and supply
- Blister (Webster-pak) packaging
- Diabetes support through the NDSS (National Diabetes Services Scheme)
Explore our full services list here, or contact us for more information.
Do you do Webster-paks to help with medication management?
Yes, we do. Webster-paks help organise medicines into days and times for safety and convenience.
Can I transfer my prescriptions to your pharmacy?
Yes. We can transfer prescriptions from any Australian pharmacy.
Do you accept eScripts?
Yes. We accept all electronic prescriptions including Active Script Lists (ASL).
Do I need a prescription to buy medicine at your pharmacy?
Yes and no – it depends on the medication.
- Prescription-only medicines require a valid prescription from an Australian healthcare provider (e.g. GP, nurse practitioner).
- Pharmacy-only and OTC medicines are available without a prescription. Our pharmacists can help you choose the safest and most effective option.
Not sure what you need? Just ask our friendly team in-store, online, or by phone.
Can I speak to a pharmacist without a prescription?
Absolutely. You don’t need a script to speak to our pharmacists. We’re here to help with:
- Minor health concerns
- Cold and flu symptoms
- Pain relief options
- Allergies, skin conditions, and more
Walk in or call us – no appointment required.
What should I do if I have questions about my medicine?
If you’re unsure about:
- How to take your medication
- Possible side effects
- Interactions with other medicines
Our pharmacists are here to help. We’ll make sure you feel confident and safe with your treatment.
What if I need help outside pharmacy hours?
For urgent health concerns after hours, contact:
- Healthdirect Australia: 1800 022 222 - Free 24/7 advice from registered nurses
- Your local urgent care clinic or hospital emergency department
For non-urgent queries, send us an email to info@belmontpharmacy.net.au – we’ll respond during business hours.
Can your pharmacists give medical advice?
Yes – our pharmacists are qualified, registered health professionals under the Pharmacy Board of Australia. We provide expert advice on:
- Safe use of prescription and non-prescription medicines
- Managing minor illnesses and symptoms
- Choosing appropriate treatments
We’re your local health experts – feel free to contact us.
How do I get a prescription filled?
It’s easy. Bring your prescription to the pharmacy in person or ask your GP to send it electronically. We will:
- Dispense your medicine accurately
- Provide clear instructions for use
- Discuss any side effects or interactions
You can use our MedAdvisor script ordering app as well to manage your prescriptions.
Can I get vaccinated at your pharmacy?
Yes, we offer on-site vaccinations, including:
- Seasonal flu vaccines
- Whooping cough (pertussis)
- COVID-19 vaccinations
- Shingles
- Some Travel vaccines (check with the pharmacist)
Check our current vaccine availability here
You can also book online here.
Do I need to book for a flu shot?
No, walk-ins are welcome for flu vaccines. However, we recommend calling ahead to check availability, especially during peak flu season.
You can also book on-line here as this will allow you to fill in the necessary paperwork prior to attending the pharmacy.
You can also read more about the flu vaccination in our blog here.
How can I better manage my prescriptions?
We offer several services to make medication management simple:
- Blister packs for clear, organised dosing
- Automated refill reminders via text or via the MedAdvisor app.
- One-on-one medicine use reviews
Ask us about setting up a personalised system that suits your needs.
Information about Medicare, Concession Cards & PBS Safety Net
What is the PBS and how does it help me?
The Pharmaceutical Benefits Scheme (PBS) subsidises the cost of many prescription medicines for Australians. If your medicine is listed on the PBS, you’ll pay a reduced price:
- General patients: up to $25.00 per PBS medicine
- Concession card holders: $7.70 per PBS medicine
Ask our team if your prescription is covered under the PBS.
What is a concession card and who can use it?
Concession cards entitle holders to reduced costs on PBS medicines. Common cards include:
- Pensioner Concession Card
- Health Care Card
- Commonwealth Seniors Health Card
- Department of Veterans’ Affairs (DVA) Card
Bring your card when collecting prescriptions to ensure you receive the correct pricing.
What is the PBS Safety Net?
The PBS Safety Net helps reduce medicine costs once you’ve spent a certain amount on PBS prescriptions in a calendar year:
- General patients: threshold is $1,748.20
- Concession card holders: threshold is $277.20
Once you reach the threshold:
- General patients pay $7.70 per PBS item
- Concession card holders receive PBS medicines free of charge
We’ll help track your PBS spending and notify you when you’re close to or have reached the Safety Net.
What if I forget to bring my Medicare or Concession Card?
If you forget to present your card when collecting a PBS prescription, you may pay the full price. However, you can request a PBS refund later by providing your card and receipt.
We may be able to obtain your concession card details from the Medicare website once we get your permission to do so.
Regular customers to the pharmacy allow us to store their details on file so that they do not have to provide Medicare or concession Card details on every visit.
Can I collect PBS medicine for someone else?
Yes, you can collect PBS medicines on behalf of someone else. Just bring their prescription and Medicare or concession card. If you’re unsure, ask our team for guidance.